Refund Policy
This policy applies to FireCAD software subscriptions bought on firecad.com and paid through PayPal. It is part of our Terms of Use.
Before you buy. The software has a free trial edition, with fixed limits on design parameters such as steam flow and gas flow, so you can try the program on your own data before paying. Please use it.
First 24 hours: full refund. If you ask within 24 hours of your payment, we refund the full amount. You do not have to give a reason.
Days 2 to 7: money-back guarantee. If you ask within 7 days of your payment, we refund the full amount when the software does not do what its product page describes and we could not fix the problem after you told us about it. Please write to us with what you did and what you saw (screenshots and the saved project file help); we will answer within 2 working days.
After 7 days. Subscriptions are not refunded, but you keep using the software until the end of the term you paid for. A subscription does not renew automatically, so there is nothing to cancel.
What we do not refund.
- Problems caused by your own computer, network or browser, such as no internet connection.
- Purchases you made by mistake after the periods above, or for the wrong product (write to us in the first 24 hours and we will swap it).
- Engineering services, which are agreed and invoiced separately.
How to ask. Write to info@firecad.com from the e-mail address of your FireCAD account and give the order number from your receipt.
How the refund is paid. We refund to the PayPal account that paid, in the same currency (US dollars). PayPal may take a few days to show it, and PayPal's own fee on the payment is not returned to us, so we cannot add it back. When a refund is made, the term you bought is taken off your licence automatically, normally within minutes. If you renewed early, only the refunded term is removed.
Computers activated with a licence file. A licence file (for a computer without internet) works until the date written in it and cannot be switched off from our side. When you are refunded, delete the licence file from that computer; using it after a refund breaks the End User Licence Agreement.
Chargebacks. Please write to us first. A payment dispute or chargeback has the same effect on the licence as a refund.